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How do I search information about departures on the webpage?
Answer: use the Travel planer which helps you to look for departures and arrivals without reading the timetable.
FILL OUT
From
To
HHMM
YYMMDD
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= dock of departure
= destination/dock of arrival
= approximate time of departure
= year, month, date on which you wish to travel |
If you are uncertain of which dock to search from you can look on the list. This is also for when you do not find any information.
In Stockholm we depart from the following docks
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Stadshusbron
Strandv?gen
Nybroplan
Nybrokajen
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– all tours to Lake M?laren for ex Drottningholm, Bj?rk?/Birka
– Vaxholm as well as all the cruises in the middle archipelago with the Cinderella boats
– Fj?derholmarna/Nacka strand, Ferry to Djurg?rden
– Sandhamn, Gustavsberg
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How do we pay?
Answer: When purchasing a ticket at the ticket both (Drottningholm, Fj?derholmarna, Archipelago Tour with Guide) cash and credit are accepted (Mastercard, Eurocard, VISA) also when purchasing your ticket on board. The restaurants on board accept cards including American Express och Diner's Club.
Can I bring my bike?
Answer: Bicycels can be brought as long as there is space for it. It can not be pre booked and a charge of? SEK?30 is charged each way. This applies to all excursions with exceptions on the boats to Fj?derholmarna, S/S Drottningholm to Drottningholm, M/S Askungen and M/S Eskil.
Am I allowed to bring my dog?
Answer: You are welcome to bring your dog on our day excursions ,with no extra charge, except on the Thousand Island Cruise and the Archipelago Tour with Guide.
The dog are not allowed in the dining room or in the cafeterian, and has to be in a lead.
There are no possibilities to bring your dog on our lunch or dinner cruises.
How well are the ships adjusted for disableds?
Answer: There is space for wheel chairs on most of our ships, but unfortunatley, all of them are not equipped with adjusted lavatories for disableds. Following vessels has lavatories adjusted for disableds: M/S Angantyr, M/S Enk?ping, M/S ?stan? I, M/S Prins Carl Philip, M/S Gustafsberg VII, M/S Waxholm III, M/S Victoria.
On some of the ships, the wheel chair needs to be lift over threshold and steps. Unfortunately the staff can not assist you with this by security reasons.
If you are a group of guests with wheel chairs, we recommend you to join the cruises with the Cinderella boats. They can take up to 20 wheell chairs onboard, at the same time.
How do I know if the boat will stop when I want to embark at an intermediate dock?
Answer: When you travel from a intermediate dock (it is schedule in the time table which boats that stops where and when) you must hoist the semaphore at the dock. You need to be well visable for the captain; otherwise the boat will pass by without docking.
Please inform the staff when you want to disembark at an intermediate dock.
What applies to changes and cancellations?
Answer: Evening Cruises
Pre booking are recomended for all evening cruises.
For groups: Pre booking of menues needs to be made least 10 days before departure date.
Any changes or cancellations have to be done at least five days prior departure date. There after the reservation is cogent, which means the customer has to pay the total cruise and 100% of an possible restaurant order.
All payments are made onboard.
Answer: Day Excursions, lunch and dinner cruises.
Private: Table reservations are recommended if you would like to dine onboard.
Groups: Pre booking of menues needs to be made least 10 days before departure date.
Any changes or cancellations have to be done at least five days prior departure date. There after the reservation is cogent, which means the customer has to pay the total cruise and 100% of an possible restaurant order.
Please see General Conditions for Package Tours, for more information.
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